University of Adelaide JBI
Web application to facilitate ease of use in medical research.
Web Application
Project Background
JBI or Joanna Briggs Institute is a subsidiary or University oF Adelaide. It is a body created to handle medical research. JBI has about 20 years of experience in conducting and educating research process.
My Role
As a UI/UX Designer, my main role is to design the experience and interface that fulfil the stakeholders' criteria.
This includes reading into the stakeholder's brief, discuss about the requirement technicality with them, and figuring out how our system can support them.
The Problem
"How can we make medical research easier and better experience?"
The Solution
A set of web application that supports easy data collection, literature review, as well as writing the research finding.
Target Audience
Our target audience is young adults and adults aged 23 to 50 years old who are either learning or practicing medical research.
User Research
Our research method is user interviews. We are fortunate that the University of Adelaide staff is willing to participate in our user research.
Some of the questions we asked are pretty technical, such as:
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How do you assign an outdated Evidence Summary for update?
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Could you elaborate on why is the process frustrating?
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This gives us a big insight into how they work and what we can do to improve their workflow. Here is the result:
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We make a spreadsheet and type the names of editors we are assigning them to. Then we manually sent them an email with the document attached. We would follow up on the process and then update it on our spreadsheet.
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I feel frustrated with this process because I have to keep contacting editors and manually update the progress on my spreadsheet.
Challenges
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We identified the pain points but we unsure how to solve them because of the knowledge gap. We are not medical researchers so we lack of a lot of knowledge.
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Ou user needs sometimes contradict with the industry best practice so we have to find the middle way to fulfill users' needs and at the same time maintain our product to only provide the ethical practice in their industry.
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One of the users' needs is to generate many data.
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Challenges Solved
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To solve the knowledge gap, we did a lot of research on their field and watching tutorials and lectures on how to it works in their practice. It is important to understand not only the task that is related to the JBI product, but also their interaction outside the JBI product so we can make the best solution.
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We keep ideating and conducted many design critique session to ultimately get the best solution for the edge cases.
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We learn how to design and implement big data visualisations. We also research about colors, shapes, and lines to make our data easy to the eyes yet informative.
Conclusion
In conclusion, I am really happy with the process. I got to know how the users work and identify pain points so our product is actually a product people would use to solve their problem.
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I am also very thankful to the University of Adelaide staff to provide amazing feedbacks and participate in our usability tests and feedbacks.